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In light of recent global events, there is a heightened risk of cyber-attacks. We urge local organisations to exercise additional vigilance when monitoring IT infrastructure. Please report suspicious activity to us via our Cyber Concerns Reporting Tool.

Scam Alert: Amazon Scam Calls

We have recently received several reports about scam calls purporting to be from Amazon.

The calls state that an item has been purchased to the value of £1,000. This may draw in the receiver of the call to rectify the "issue" but will lead to financial loss if instructions are followed.

These scam callers may ask for personal information or bank details. They may also ask you to install a remote viewing application* on your computer or device and to log in to your online banking so that they can assist with the stated problem. No company or bank will ever ask you to do this.

* Remote viewing applications (e.g. TeamViewer) can allow the scammer to connect to your device and take control of it if provided with the connection details.

  • If you receive one of these calls (or any other scam call), please hang up and report it on our website, by clicking here.
  • If you believe a remote viewing application has been installed on your computer or device, or if somebody you know has been a victim to this scam, refer to a competent IT specialist for assistance to remove the application and any other potentially malicious files.
  • If you are ever in doubt about a call you have received, hang up and contact the legitimate organisation using known contact details, e.g. the number on the back of your bank card.
  • It has been known for some scammers to keep the line open even after hanging up so it is advised to use a different phone to call the legitimate organisation if at all possible.
  • Please share this information with friends, family and colleagues.


Downloadable documents

Scam Alert: Amazon Scam Calls (PDF)


  • Scam Alert
  • Scam Calls
  • Vishing